Winston-Salem based used car dealership, Frank Myers Auto Maxx, has been awarded a 2021 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world's leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.
Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2019 calendar year.
“More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Frank Myers Auto Maxx stood out among peers in North Carolina,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Frank Myers Auto Maxx provided superior customer service in 2020.”
Frank Myers Auto Maxx has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting FrankMyersAuto.com will find a “2021 Consumer Satisfaction Award winner” badge on their profile to instantly recognize it as a high-quality dealership.
The Frank Myers family has been serving Winston-Salem and the surrounding areas for more than 100 years and is proud to say we always put our customers first. Instead of focusing on the sale, we realize the most important aspect of the car-buying process is ensuring people drive away in a nicer, newer car that they love. We aim to serve our employees, customers, and community by providing complete transparency and offer plenty of financial solutions as we believe that everyone deserves the right to own a newer, nicer car that best fits their lifestyle and budget.
We take all of our reviews seriously, and a variety of our customer testimonials from Winston-Salem drivers have offered us great insight into how we can continue to improve and grow as a quality used car dealer. If you’re ready to experience our customer-first approach or want more information about our used car dealership in Winston-Salem, contact us at Frank Myers Auto Maxx. We look forward to helping you into a new ride!